Tuful Travel and Tours – Sultanate of Oman
1. General
•
These Terms and Conditions
govern all services provided by Tuful Travel and Tours, including air
ticketing, package tours, visa processing, and corporate travel solutions. By
booking with us, clients acknowledge and accept these terms.
2. Air Ticketing
•
Ticket bookings are subject to
airline availability and fare rules.
•
Fare quotations are not
guaranteed until ticketed.
•
Name changes are not permitted
after ticket issuance.
•
Rebooking, cancellation, or
refund is subject to airline policies and penalties.
•
Passengers are responsible for
checking flight schedules, baggage policies, and travel restrictions.
3. Package Tours
•
Package prices include only
items specifically listed (e.g., accommodation, transport, meals, guide
services).
•
Changes to tour components
(hotels, flights, activities) may affect the final price.
•
If minimum group size is not
met, the agency reserves the right to cancel or reschedule.
•
Clients must adhere to group
timelines and itinerary; failure to do so may result in missed services without
refund.
4. Visa Processing
•
The agency assists with visa
applications as an intermediary; final approval lies with the respective
embassy/consulate.
•
Submission of documents does
not guarantee visa issuance.
•
Visa fees are non-refundable,
even in case of rejection.
•
Clients must provide truthful
and complete documentation; any delays caused by errors are the client’s
responsibility.
5. Corporate Travel Services
•
Corporate accounts are subject
to negotiated service-level agreements (SLAs).
•
Changes or cancellations
requested by corporate clients must be submitted in writing.
•
Monthly billing and reporting
services are available by agreement.
•
Companies must designate
authorized personnel for bookings and approvals.
6. Payments
•
Full payment is required before
issuing any travel documents unless otherwise agreed in writing (e.g., for
corporate clients).
•
Accepted payment methods
include bank transfer, credit/debit card, or cash.
•
For package tours and group
bookings, a deposit may be required to secure reservations.
7. Cancellations and Refunds
•
Cancellation policies vary by
airline, hotel, and tour operator. These will be communicated at the time of
booking.
•
Service charges may apply for
cancellations or refunds.
•
Refunds (if applicable) will be
processed within 14–30 business days.
•
No refunds for unused services
or no-shows.
8. Liability Disclaimer
•
We act as agents for airlines,
hotels, transport companies, and other suppliers.
•
We are not liable for any
delays, changes, or cancellations made by third-party service providers.
•
We are not responsible for
injury, loss, damage, or delays due to force majeure (e.g., weather, strikes,
natural disasters).
9. Travel Documents and Insurance
•
Clients are solely responsible
for having valid travel documents (passport, visa, vaccination certificates,
etc.).
•
We strongly recommend
comprehensive travel insurance, especially for international trips.
10. Force Majeure
•
In cases of force majeure
(events beyond our control), the agency reserves the right to cancel or change
bookings without liability.
•
Refunds or rescheduling in such
cases will be subject to supplier policies.
11. Data Protection and Privacy
•
Personal data will be handled
in accordance with Omani data protection laws.
•
We do not share client data
with third parties unless necessary for the completion of travel services.
12. Governing Law
•
These Terms and Conditions are
governed by the laws of the Sultanate of Oman. Any disputes will be subject to
the exclusive jurisdiction of the courts of Oman.
Privacy Policy –
At Tuful Travel and Tours, we are committed
to protecting your personal information in accordance with the laws of the
Sultanate of Oman. We collect and use data such as your name, contact details,
passport and visa information, travel preferences, and payment information to
provide services including air ticketing, tour packages, visa assistance, and
corporate travel management. Your data may be shared with airlines, hotels,
embassies, and service providers only as necessary to fulfill your booking and
legal obligations, and will never be sold or used for unrelated marketing. We
maintain appropriate safeguards to ensure the confidentiality and security of
your data and retain it only as long as necessary for business or compliance
purposes. You have the right to access, correct, or request deletion of your
information by contacting us. Our website may use cookies to enhance user
experience, and may include links to third-party sites which operate under
their own privacy terms. By using our services, you consent to the collection
and use of your data as outlined here. For any concerns or inquiries, please
contact us at reservations@tuful-travel.com.
Delivery Policy
At Tuful Travel and Tours, we are
committed to delivering all travel-related documents and services efficiently
and securely. Upon confirmation of payment, customers will receive their
service deliverables—such as e-tickets, hotel vouchers, itineraries, visa
copies, and travel insurance documents—via email or WhatsApp, unless otherwise
requested. For corporate or group clients, documents can also be delivered in
person or through an authorized representative, with prior coordination.
Physical delivery (e.g., visa originals or travel kits) within
Muscat may be arranged upon request and subject to availability. Additional
delivery charges may apply for courier services outside Muscat or for
international shipping. Processing and delivery times vary depending on the
service type: air tickets are typically issued within 24 hours of payment,
while visa processing timelines depend on embassy requirements.
Clients are responsible for verifying the accuracy of all delivered
documents and must notify us within 24 hours of any discrepancies. Tuful Travel
and Tours shall not be liable for any losses resulting from delays or incorrect
delivery details provided by the client. For any support or delivery-related
inquiries, please contact us at reservations@tuful-travel.com.
Cancellation,
Refund, and Return Policy
At Tuful Travel and Tours, we
aim to provide flexibility and transparency in all our service offerings.
However, cancellations and refunds are governed by the policies of our
third-party suppliers such as airlines, hotels, embassies, and tour operators.
1.
Cancellation Policy
Clients must submit cancellation requests in writing (via email). Cancellations
are subject to the terms and conditions of the booked service. Airlines,
hotels, and visa authorities may apply cancellation penalties or declare
bookings as non-refundable. Tuful Travel and Tours may charge an additional
service fee to cover administrative costs.
2. Refund
Policy
Refunds, if applicable, will be processed based on the original mode of payment
within 14 to 30 business days after receiving confirmation from the supplier.
Some services—such as visa fees, service charges, and promotional offers—are
strictly non-refundable. Partial refunds may be offered depending on the
cancellation timeline and supplier policies.
3. Return
Policy
As we deal in services rather than physical goods, the concept of a
“return” does not apply. However, in the case of document delivery
errors or booking mistakes caused by us, we will take prompt corrective action
at no extra cost to the client.
Important
Notes:
- No refunds are issued for
no-shows, missed flights, or unused services.
- Force majeure events (e.g.,
natural disasters, pandemics, government restrictions) may affect refund
eligibility depending on supplier terms.
- Clients are advised to review
all terms at the time of booking and consider purchasing travel insurance.
For cancellations, modifications, or
refund-related support, please contact our customer service team at reservations@tuful-travel.com.
Merchant Contact information/Customer service Contact:
FAQ’s if any
Frequently Asked Questions (FAQs)
Tuful Travel and Tours – Sultanate
of Oman
1. What services does Tuful Travel
and Tours offer?
We specialize in air ticketing,
holiday package tours (domestic & international), visa processing, hotel
bookings, travel insurance, and corporate travel management.
2. How can I book a service with
you?
You can book via phone, WhatsApp,
email, or by visiting our office. We also assist with online payments and
remote bookings for your convenience.
3. Do you help with Schengen, UK, or
US visa applications?
Yes, we assist with documentation
and application support for Schengen, UK, US, and other international visas.
Final approval is subject to the discretion of the respective embassy.
4. How long does it take to get a
visa?
Visa processing times vary by
country. On average, it takes 7 to 21 working days. We advise applying well in
advance of your travel date.
5. Can I cancel or change my flight
after booking?
Yes, but cancellation or change fees
may apply depending on the airline’s policy. We will inform you of the charges
before making any changes.
6. Do you offer group travel or
customized holiday packages?
Absolutely! We organize group tours,
family holidays, honeymoon packages, and fully customized itineraries based on
your preferences and budget.
7. How do I receive my travel
documents?
Documents such as e-tickets, hotel
vouchers, and itineraries are sent via email or WhatsApp. Physical delivery can
be arranged on request within Muscat.
8. Do you provide travel insurance?
Yes, we offer travel insurance
coverage for medical emergencies, trip cancellations, and more, through trusted
insurance providers.
9. Can businesses open a corporate
travel account with you?
Yes. We offer dedicated support,
account management, and customized solutions for corporate clients with monthly
billing options.
10. What are your working hours?
We are open Sunday–Thursday, 8.30 AM
– 5.30 PM]. For urgent travel requests, we also offer after-hours support.
Disclaimer
The information provided by Tuful Travel and Tours on
our website, brochures, and other communication channels is for general
informational purposes only. While we strive to ensure accuracy and timely
updates, we make no warranties or guarantees, express or implied, about the
completeness, reliability, or suitability of any information, services, or
products described.
We act solely as intermediaries between clients and third-party
service providers such as airlines, hotels, embassies, tour operators, and
insurance companies. As such, we are not responsible for delays, cancellations,
denials, or changes made by these providers. All bookings and services are
subject to the individual terms and conditions of the relevant suppliers.
Visa approvals are at the sole discretion of the respective
embassies or consulates, and Tuful Travel and Tours does not guarantee any
outcome. Travel itineraries are subject to change due to unforeseen
circumstances including weather conditions, operational issues, or force
majeure events.
Clients are responsible for ensuring that all personal documents
(passports, visas, vaccination records, etc.) are valid and accurate prior to
travel. Tuful Travel and Tours disclaims any liability for loss, injury, delay,
or inconvenience resulting from the use of our services, except where caused by
proven negligence on our part.
By using our services, you acknowledge and accept this disclaimer
and agree to abide by the terms and conditions provided at the time of booking.
Site should be https://www.tufuloman.com